The Public Rating is also an instrument of social inclusion, in fact, citizens have an active part in the evaluation.
“Civic engagement” is another definition we need to renovate. The role of citizen in an evaluation should not be to flag with an emoticon the quality of public services.
On the contrary, the Rating of a PA represents a more involving instrument of evaluation since citizens are asked to give their support sending documents, videos, and photos about what happens daily in a public structure. An instrument of social participation which can be defined as a sort of TripAdvisor of the PAs.