The Municipality of Milan and Fondazione Etica have signed a collaboration agreement for the development of a policy aimed at strengthening the accountability of the Civic Administration by starting from the Qualitative Rating of Public Administrations prepared by Fondazione Etica.
In the aforementioned agreement it is stated that through “the programmatic lines relating to the actions and projects to be carried out during the mandate, presented by the Mayor Hall to the City Council, assign the capacity “to allow citizens to evaluate the work of those who administer the city and the effectiveness of the interventions it implements” the rank of guiding value for the action of the Civic Administration.
This programmatic direction calls for the implementation of an accountability policy, understood as “a dynamic relationship between the public administration and different subjects that have the right and interest to monitor their effectiveness (…) as media, voters, citizens” (L. Reggi , Formez PA, 2017).
The public sharing of the results of administrative activities can induce a process of public monitoring / testing, with returns in order to general or targeted indications to improve the efficiency or the effectiveness of the administrative action, for example by providing evaluation elements with respect to containment costs or to reduce the risk of corruption. A methodical feedback of this kind, supported by the participation of citizens, can also allow the start of a process of continuous improvement of the qualitative and quantitative levels of services rendered by the Administration for the overall benefit of citizenship.
The assessment of the accountability of the Municipality of Milan with respect to the publication of the data required by law, in terms of visibility, overall organization and system clarity suitable to guarantee the immediate accessibility, traceability, comprehension and extraction of the data sought, requires highly specialized and qualified skills, not common knowledge, especially with regard to complex realities such as those of today’s local administrations, today real multi-utility companies with a particularly complex and differentiated profile, according to the socio-cultural and economic characteristics of the territory.
The rating methodology applied by Fondazione Etica, called the “public rating”, appears to be endowed with a solid methodological and scientific system. It uses a set of indicators, an evaluation model (scores and weights), an algorithm for calculating the final rating and an IT platform for processing data from the mandatory publications of the Municipalities.
The proposal (…) allows you to place the civic administration on the cutting-edge frontier in experimenting with adequate scientific models to interpret and evaluate the performance of a complex multi-utility that provides services to citizens, increase the know-how of civic administration in the field of public rating, since the methodology in question for the Municipality of Milan will be developed with its own contribution, due to the specificities of the Milanese administration, bring a strong boost to the propensity of civic administration towards transparency and accountability, conceived as fundamental, unavoidable conditions, and to be directed to continuous improvement, to achieve a relationship of participatory interaction between civil society and public administrators. “